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Heart To Mind

Policies

Shipping & delivery policy

Last updated: 8 September 2026

Heart To Mind provides digital services only. We do not sell or ship any physical products, and no shipping charges apply to any purchase.

What you are buying

Every purchase on Heart To Mind is access to a digital service: a Premium subscription to the Heart To Mind mobile application, a corporate or campus wellness program, or a paid webinar or program. Nothing is dispatched by post or courier.

How access is delivered

  1. You choose a plan inside the app (or, for organisations, accept a written proposal) and complete payment through Razorpay or Google Play Billing.
  2. As soon as the payment is confirmed, Premium access is activated automatically on the account you are signed in to. This normally happens within seconds.
  3. A payment confirmation and receipt are emailed to your registered email address.
  4. You can start any Premium experience immediately on any device where you sign in with the same account.

Webinars and live programs

Joining details for webinars and live programs are sent to the email address you register with, before the session starts. Sessions are held online, usually on Zoom, at the announced date and time in IST.

Corporate and campus programs

Access for organisations is provisioned within 3 business days of payment, as agreed in the written proposal. Each participant receives an invitation to activate Premium on their own account.

If access does not appear

In rare cases a payment may be confirmed by your bank before it reaches us. If Premium is not active within 15 minutes of a successful payment:

  • Close and reopen the app, and make sure you are signed in with the email address used at checkout.
  • Check your email for the payment receipt.
  • Contact us at connect@hearttomind.in or on WhatsApp at +91 86607 82382 with your registered email, transaction ID and payment date. We resolve access issues within 1 business day, and if we cannot deliver the service you paid for, you are entitled to a full refund under our Cancellation and refund policy.

Failed or pending payments

If a payment fails, no access is granted and any amount debited is automatically reversed by the payment provider, usually within 5 to 7 business days. If a payment shows as pending, please wait for confirmation before trying again to avoid a duplicate charge.

Contact us

Heart To Mind
Email: connect@hearttomind.in
Phone or WhatsApp: +91 86607 82382
Website: https://hearttomind.in