Cancellation & refund policy

At Heart To Mind, customer satisfaction is important to us. This policy explains how to cancel a subscription and the conditions under which refunds may be granted for purchases made through our platform.

Subscriptions and payments

All payments for subscriptions, premium features, coaching programs, digital content and other services are securely processed through Razorpay and authorised payment partners, including Google Play Billing. All prices are in Indian Rupees (INR).

Cancelling your subscription

• You may cancel your subscription at any time. Open Profile, then Subscription, in the Heart To Mind app and tap Cancel.
• If you subscribed through Google Play Billing, you may also cancel from the Play Store.
• Cancellation stops future recurring payments. You keep Premium access until the end of the billing period you have already paid for.
• Cancellation does not automatically entitle you to a refund for payments already made. Refunds are handled under the conditions below.
• There is no fee for cancelling, and you can resubscribe at any time.

Refund eligibility

Refund requests may be considered under the following circumstances:

• A duplicate payment made by mistake for the same plan.
• Technical issues on our side that prevent access to the purchased service and that we are unable to resolve within a reasonable time.
• A charge taken after you cancelled, where the cancellation was completed before the renewal date.
• A purchase made without your authorisation, subject to verification.

Non-refundable services

The following are generally non-refundable:

• Services already delivered.
• Consumed digital content.
• Completed coaching or mentoring sessions.
• Promotional or discounted purchases.
• Partial use of subscription services, including the unused portion of a billing period after cancellation.

How to request a refund

To request a refund, please contact our support team within 7 days of the transaction.

Email: connect@hearttomind.in

Please provide:

• Full name
• Registered email address
• Transaction ID
• Payment date
• Reason for the refund request

We acknowledge every request within 2 business days and let you know the outcome within 5 business days of receiving the details above.

Refund processing and timeline

Approved refunds are processed to the original payment method within 7 to 10 business days of approval. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Contact us

For refund-related questions, please contact:

Heart To Mind Support Team
Email: connect@hearttomind.in
Phone or WhatsApp: +91 86607 82382
Website: https://hearttomind.in